Get in touch with the right team, the first time.
Sales, wholesale accounts, technical support, and billing each have a direct line. Use the details below, or send a message and we will route it for you.
Contact details
We work remotely and on-site at your premises. There is no public walk-in office, so email or phone is the fastest way to reach us.
Sales: sales@goldentechksa.com
Support: support@goldentechksa.com
Managed-services clients: after-hours support per your service agreement.
Where we work
We are based in the Greater Seattle area, Washington, USA and support clients remotely and on-site at their premises. Managed IT, cybersecurity, and cloud services are delivered wherever your team works, and wholesale orders ship locally, nationally, and internationally.
If you need a site visit, a delivery scheduled, or a meeting at your office, contact us and we will arrange it. Wholesale accounts can also request a warehouse pickup by prior arrangement.
Reach the team that can act on your request
Emailing the right department directly is the fastest route to an answer. If you are unsure, use the general address and we will route your message.
| Department | Best for | Typical response | |
|---|---|---|---|
| Sales & Quotes | New quotes, product availability, service proposals | sales@goldentechksa.com | 1 business day |
| Wholesale Accounts | Account applications, credit terms, reseller pricing tiers | wholesale@goldentechksa.com | 1–2 business days |
| Technical Support & Helpdesk | Incidents, service requests, remote sessions | support@goldentechksa.com | Per service level (see Support) |
| RMA & Warranty | Defective products, warranty claims, returns | rma@goldentechksa.com | 1 business day |
| Billing & Accounts | Invoices, statements, payment queries, remittance | info@goldentechksa.com | 2 business days |
| Careers | Applications and internships | info@goldentechksa.com | See Careers |
| Partnerships | Vendor, distributor, and referral partnerships | sales@goldentechksa.com | 3 business days |
Where we operate
We serve clients remotely and on-site at their premises, and ship hardware directly to them. Field engineers and shipping partners extend our reach nationally and internationally.
Local coverage
Based in the Greater Seattle area, Washington, USA. On-site engineering, hardware delivery, and installation across the local area.
+1 (425) 247-8733
info@goldentechksa.com
Monday – Friday, 8:00 AM – 6:00 PM (PST)
Meetings by appointment, at your site or online. Orders ship directly to you.
Remote-first support
Most support and cloud work is delivered remotely through secure sessions and our monitoring platform, so issues are resolved without waiting for a site visit. When hands-on work is needed, an engineer comes to you.
Nationwide and international coverage
On-site work outside our local area is delivered through our field engineering team and vetted regional partners. Orders ship directly to you from authorized distributor warehouses to reduce transit time.
Send us a message
For quotes, use the dedicated quote request form. For technical issues on an active service, open a support ticket so it is tracked against your account.
Have a project or order in mind?
Skip the back-and-forth. Send your requirements through the quote form and receive a written proposal within one business day.